Frequently Asked Questions
Got a question We're happy to help you find an answer. Browse our list of frequently asked questions below — we've got a feeling you'll find what you're looking for! If not, please feel free to reach out.
Q: What is your return policy
You can return your item(s) for up to 30 days from the original purchase date. All returns must be in their original condition and cannot show any signs of use. Please include your original invoice with your return item(s). If the quality of the product is no problem, you need to pay the shipping and packaging loss.
Q: I'd like to exchange my item for a different one. What is your exchange policy
You can exchange your item(s) for up to 30 days from the original purchase date. All exchanges must be in their original condition for credit to be issued.
Q: How long does it take to process a return/exchange
Once we have received your package in our warehouse, returns and exchanges are processed within 2 business days. We will send you an email to confirm your return/exchange.
Q: I returned my order. When can I expect to see a refund on my credit card statement
Once we receive your return, we will refund your credit card and send you an email stating that your return is complete. Credits normally take 5-10 business days to appear on your credit card statement.
Q: Does my refund go back to my credit card or is it store credit
Refunds are credited back to your original form of payment. Your refund email will state that a credit was issued to your account. "Account" refers to your bank account, PayPal account, Google checkout account, or any other form of payment used.
Q: What happens if my item arrives broken or defective
If you received a broken or defective item, please contact us right away so we can work to send you a replacement free of charge.
Q: Can I return a broken items
We are not responsible for wear and tear. We are unable to accept worn or used merchandise for return or exchange. If your item arrived broken or defective, we would be happy to issue you a replacement if you contact us within 7 days of your purchase.
Q: Are there any restocking fees for returns or handling fees for exchanges
No, we do not charge restocking fees for returns. For exchanges, we will pay for the shipping on your new item(s), provided that it is shipping within the U.S.
Q: Why did I not receive a refund for the original shipping charges
We offer free return shipping on all U.S. orders. However, we do not offer refunds for original shipping costs.
Q: Do I get free return shipping
We are unable to offer free return shipping on international orders. Any costs incurred when sending your item(s) back to us are the responsibility of the customer.
Q: Do you accept no reason to return?
No!!! we do not accept no reason to return, if the product style, color and quality does not have problems, If you don't like it, and want to return must pay 30% of the order total for loss of goods ,If the goods more than 1kg, You must compensate for the full freight.
Q: Is it safe to use my credit or debit card on your site
Yes! We do everything we can to ensure your transactions are safe. Our site is protected by SSL (Secure Socket Layer) encryption technology, and we are proud to be verified by Trust Guard, a third party that verifies your security on our site.
Q: Do you share my information (including my email address) with anyone else or sell my information to third parties
No, we do not share or sell customer information, including email addresses and phone numbers.
Q: What forms of payment do you accept
We accept the following credit cards: Master Card, Visa, and American Express. We also accept Western Union and Moneygram. We do not accept checks at this time.
Q: Do you charge sales tax
No,all our item no tax worldwied.
Q: Do you have a store that I can walk in and purchase
We are strictly Internet store. We only sale online,We have saved storefronts and warehousing expenses and have given our customers discounts.
Q: How do I make changes to my order
As long as your package has not been shipped from our warehouse, you can make changes or cancel your order. To request a change or cancellation, please contact as soon as possible so we can try to accommodate your request.
Q: Do you keep records of previous orders
We do keep records of previous orders, but we do not keep those records on the Website. If you choose to create an account in our site, you will be able to view your past orders within your account.
Q: How do I create or log into my account to place an order
Click here to create an account. If you already have a account, login here.
Q: Do you have any discounts for first-time buyers, repeat customers, senior citizens, military personnel or veterans
We do not have discounts specifically for first-time buyers, repeat customers, or senior citizens. All customers receive the same low prices and free shipping offer presented at time of purchase. For email-only exclusive savings and special deals, sign up for our email list.
Q: Why can't I use a prepaid Visa/debit card
For security purposes, our system must check the billing address for a match to the card used for the purchase. Prepaid Visa/debit cards do not have an address that is "attached" to the account, and thus, our system cannot verify an address.
Q: Why won't my order go through
Sometimes our system tells us exactly why an order doesn't go through, and sometimes it just tells us that the card was declined. There are a few different reasons why a credit card may be declined, including insufficient funds, incorrect expiration date, incorrect security code, and incorrect billing address.
Q: The style I want is out of stock. When will it be restocked
We try to restock inventory as often as possible. Sometimes products are discontinued by manufacturers, and unfortunately, we cannot restock them on our site. If you have a specific question, please contact us.
Q: I need a different size of a particular style. Can you customize it for me
We are not the manufacturers, and unfortunately we are unable to customize for you,You can tell us your needs and we will give feedback to the manufacturers.
Q: I see a picture of a different color in a certain style below the big picture, but I can only select one color. Can I order the other color
All available colors are listed in the dropdown menu. If a certain color does not appear in the dropdown menu, it is out of stock and unavailable for order.
Q: Why will it not allow me to order the amount of this style I want? It keeps adding a lower quantity than I entered to the cart.
The system will only allow the amount we have in stock to be added to the cart. This way, you will not pay for items we are unable to ship to you.
Q: Do you allow CODs (Collect on Delivery)
We do not accept COD as a form of payment. We require payment before your order is shipped.
Q: Where do I enter a promotional code
You can enter the promotional code in the middle of the cart page. Check the "Have a promo code?" it show you.
Q: How much does shipping cost
In our store we offer free shipping order over $99, You don't worry about this. if you order less than $99 you need pay $5 shipping cost.
Q: How long does it take for my order to ship
If you order before 2:00 PM ET on a business day, the order will ship out that day. Otherwise, it will ship the following business day. If you place an order on a weekend or on a holiday, your order will ship the following business day.
Q: My confirmation number says the package was delivered, but I don't have it. Now what
Please check with anyone in your house/apartment that may have received the package. If your order was shipped to an apartment complex, check with the front desk. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left.
Q: I received my shipping confirmation email, but the tracking number does not work. Did my order ship
Tracking information is not available right away. It often takes at least one business day for to update tracking. If you try the tracking number too soon, you may find that there is no record of your package yet. Please check the tracking number again tomorrow.
Q: Does the free shipping apply to international orders
All orders over $99 going to Canada receive free shipping.
Q: Can I have the order sent somewhere other than my billing address
Yes! During checkout, you'll enter your billing address first at the top of the page. Then, select to ship to a different address. You'll enter the full shipping address second. If you choose to create an account, you will be able to save multiple addresses for future delivery.
Q: Can I have half the order sent one place and the other half sent another
Unfortunately, we are unable to ship one order to multiple locations. If different destinations are required, please separate your purchases. Shipping must be paid for each, unless the orders meet the shipping threshold on their own.
Track ---------------------------------
How to get tracking ID:
We will send you tracking ID within 48-36 hours of payment accepted. Many customers report not received the Tracking ID. Please check your email box and spam. Some mails may not be sent successfully. Please contact as or sent mail to our Paypal account email box to get tracking ID. We will Respond to each customer's email in 12 hours, Please do not go to Paypal to open Case, this does not have any benefit to our communication.Thank you!
How to track your order:
You can track your order follow this link: https://www.17track.net/en
Affiliate Program Agreement --------------------------------------------------------------
FOREWORD
Our affiliates are very important to us. We do our best to treat you with the fairness and respect you deserve. We simply ask the same consideration of you. We have written the following affiliate agreement with you in mind, as well as to protect our company's good name. So please bear with us as we take you through this legal formality.
If you have any questions, please don't hesitate to let us know. We are strong believers in straight-forward and honest communication. For quickest results please email us at [email protected]. You can contact as.
Best regards,
Geno Prussakov
starwarsfashion.shop Affiliate Manager
AFFILIATE AGREEMENT
PLEASE READ THE ENTIRE AGREEMENT.
YOU MAY PRINT THIS PAGE FOR YOUR RECORDS.
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND RICH TRADE Ltd. (starwarsfashion.shop)
BY SUBMITTING THE ONLINE APPLICATION YOU ARE AGREEING THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THIS AGREEMENT AND THAT YOU AGREE TO BE LEGALLY RESPONSIBLE FOR EACH AND EVERY TERM AND CONDITION.
1. Overview
This Agreement contains the complete terms and conditions that apply to you becoming an affiliate in starwarsfashion.shop's Affiliate Program. The purpose of this Agreement is to allow HTML linking between your web site and the starwarsfashion.shop web site. Please note that throughout this Agreement, "we," "us," and "our" refer to starwarsfashion.shop, and "you," "your," and "yours" refer to the affiliate.
2. Affiliate Obligations
2.1. To begin the enrollment process, you will complete and submit the online application at the starwarsfashion.shop server. The fact that we auto-approve applications does not imply that we may not re-evaluate your application at a later time. We may reject your application at our sole discretion. We may cancel your application if we determine that your site is unsuitable for our Program, including if it:
2.1.1. Promotes sexually explicit materials
2.1.2. Promotes violence
2.1.3. Promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
2.1.4. Promotes illegal activities
2.1.5. Incorporates any materials which infringe or assist others to infringe on any copyright, trademark or other intellectual property rights or to violate the law
2.1.6. Includes "Merchant" or variations or misspellings thereof in its domain name
2.1.7. Is otherwise in any way unlawful, harmful, threatening, defamatory, obscene, harassing, or racially, ethnically or otherwise objectionable to us in our sole discretion.
2.1.8. Contains software downloads that potentially enable diversions of commission from other affiliates in our program.
2.1.9. You may not create or design your website or any other website that you operate, explicitly or implied in a manner which resembles our website nor design your website in a manner which leads customers to believe you are starwarsfashion.shop or any other affiliated business.
2.2. As a member of starwarsfashion.shop's Affiliate Program, you will have access to Affiliate Account Manager. Here you will be able to review our Program’s details and previously-published affiliate newsletters, download HTML code (that provides for links to web pages within the starwarsfashion.shop web site) and banner creatives, browse and get tracking codes for our coupons and deals. In order for us to accurately keep track of all guest visits from your site to ours, you must use the HTML code that we provide for each banner, text link, or other affiliate link we provide you with.
2.3. starwarsfashion.shop reserves the right, at any time, to review your placement and approve the use of Your Links and require that you change the placement or use to comply with the guidelines provided to you.
2.4. The maintenance and the updating of your site will be your responsibility. We may monitor your site as we feel necessary to make sure that it is up-to-date and to notify you of any changes that we feel should enhance your performance.
2.5. It is entirely your responsibility to follow all applicable intellectual property and other laws that pertain to your site. You must have express permission to use any person's copyrighted material, whether it be a writing, an image, or any other copyrightable work. We will not be responsible (and you will be solely responsible) if you use another person's copyrighted material or other intellectual property in violation of the law or any third party rights.
3. starwarsfashion.shop Rights and Obligations
3.1. We have the right to monitor your site at any time to determine if you are following the terms and conditions of this Agreement. We may notify you of any changes to your site that we feel should be made, or to make sure that your links to our web site are appropriate and to notify further you of any changes that we feel should be made. If you do not make the changes to your site that we feel are necessary, we reserve the right to terminate your participation in the starwarsfashion.shop Affiliate Program.
3.2. starwarsfashion.shop reserves the right to terminate this Agreement and your participation in the starwarsfashion.shop Affiliate Program immediately and without notice to you should you commit fraud in your use of the starwarsfashion.shop Affiliate Program or should you abuse this program in any way. If such fraud or abuse is detected, starwarsfashion.shop shall not be liable to you for any commissions for such fraudulent sales.
3.3.Usage and Obligations - Affiliates are permitted to use the starwarsfashion.shop brand and marketing resources available in the Affiliates section of the starwarsfashion.shop application. Logos and other assets cannot be modified. The Affiliate does not gain any trademark, copyright or any other rights to these materials.
The Affiliate will never imply that they are acting on behalf of starwarsfashion.shop and will never advertise starwarsfashion.shop products directly. The Affiliate will never bid for advertisements that compete with starwarsfashion.shop.
The Affiliate will never represent themselves, starwarsfashion.shop or their relationship with starwarsfashion.shop in a false or misleading way.
The Affiliate will not engage in the distribution of an unsolicited bulk email (spam) mentioning or referencing starwarsfashion.shop.
3.4. This Agreement will begin upon our acceptance of your Affiliate application, and will continue unless terminated hereunder.
4. Termination
Either you or we may end this Agreement AT ANY TIME, with or without cause, by giving the other party written notice. Written notice can be in the form of mail, email or fax. In addition, this Agreement will terminate immediately upon any breach of this Agreement by you.
5. Modification
We may modify any of the terms and conditions in this Agreement at any time at our sole discretion. In such event, you will be notified by email. Modifications may include, but are not limited to, changes in the payment procedures and starwarsfashion.shop's Affiliate Program rules. If any modification is unacceptable to you, your only option is to end this Agreement. Your continued participation in starwarsfashion.shop's Affiliate Program following the posting of the change notice or new Agreement on our site will indicate your agreement to the changes.
6. Commissions & Payment
6.1.Commissions - For a sale to generate a commission to an Affiliate, the customer must complete the order form and remit full payment for the product. Commissions will only be paid on sales that are made when the customer clicks through qualified, correctly structured Affiliate links. Properly coded links are the sole responsibility of the affiliate. Commissions can be viewed on the Affiliate Dashboard.
If the Affiliate is on a one-time payment option, they will receive a commission for each new signup.
If the Affiliate is on a recurring payment schedule, they will continue to accumulate commissions for each paid transaction by the customer for as long as the customer remains a paying customer. For Affiliates participating in the recurring program, commissions will also accumulate for plan upgrades and adding users.
6.2.Payment - An Affiliate can request a payment when their balance reaches a minimum balance of $50 USD. Payments can be requested every 30 days. Payment processing can take up to 30 days from the request date. Payments will generally be paid out via PayPal.
6.3.Refunds - In the event a customer requests a refund for a transaction for which the Affiliate has earned commissions, any commissions earned on the refund amount will be deducted from the Affiliate’s balance.
7. Access to Affiliate Account Interface
You will create a password so that you may enter starwarsfashion.shop’s secure affiliate account interface. From affiliate dashboard you will be able to receive your reports that will describe our calculation of the commissions due to you.
8. Promotion Restrictions
8.1. You are free to promote your own web sites, but naturally any promotion that mentions starwarsfashion.shop could be perceived by the public or the press as a joint effort. You should know that certain forms of advertising are always prohibited by starwarsfashion.shop. For example, advertising commonly referred to as "spamming" is unacceptable to us and could cause damage to our name. Other generally prohibited forms of advertising include the use of unsolicited commercial email (UCE), postings to non-commercial newsgroups and cross-posting to multiple newsgroups at once. In addition, you may not advertise in any way that effectively conceals or misrepresents your identity, your domain name, or your return email address. You may use mailings to customers to promote starwarsfashion.shop so long as the recipient is already a customer or subscriber of your services or web site, and recipients have the option to remove themselves from future mailings. Also, you may post to newsgroups to promote starwarsfashion.shop so long as the news group specifically welcomes commercial messages. At all times, you must clearly represent yourself and your web sites as independent from starwarsfashion.shop. If it comes to our attention that you are spamming, we will consider that cause for immediate termination of this Agreement and your participation in the starwarsfashion.shop Affiliate Program. Any pending balances owed to you will not be paid if your account is terminated due to such unacceptable advertising or solicitation.
8.2. Affiliates that among other keywords or exclusively bid in their Pay-Per-Click campaigns on keywords such as starwarsfashion.shop, merchant, www.starwarsfashion.shop, and/or any misspellings or similar alterations of these – be it separately or in combination with other keywords – and do not direct the traffic from such campaigns to their own website prior to re-directing it to ours, will be considered trademark violators, and will be banned from Merchant’s Affiliate Program. We will do everything possible to contact the affiliate prior to the ban. However, we reserve the right to expel any trademark violator from our affiliate program without prior notice, and on the first occurrence of such PPC bidding behavior.
8.3. Affiliates are not prohibited from keying in prospect’s information into the lead form as long as the prospects’ information is real and true, and these are valid leads (i.e. sincerely interested in Merchant’s service).
8.4. Affiliate shall not transmit any so-called “interstitials,” “Parasiteware,” “Parasitic Marketing,” “Shopping Assistance Application,” “Toolbar Installations and/or Add-ons,” “Shopping Wallets” or “deceptive pop-ups and/or pop-unders” to consumers from the time the consumer clicks on a qualifying link until such time as the consumer has fully exited Merchant’s site (i.e., no page from our site or any starwarsfashion.shop’s content or branding is visible on the end-user’s screen). As used herein a. “Parasiteware” and “Parasitic Marketing” shall mean an application that (a) through accidental or direct intent causes the overwriting of affiliate and non affiliate commission tracking cookies through any other means than a customer initiated click on a qualifying link on a web page or email; (b) intercepts searches to redirect traffic through an installed software, thereby causing, pop ups, commission tracking cookies to be put in place or other commission tracking cookies to be overwritten where a user would under normal circumstances have arrived at the same destination through the results given by the search (search engines being, but not limited to, Google, MSN, Yahoo, Overture, AltaVista, Hotbot and similar search or directory engines); (c) set commission tracking cookies through loading of starwarsfashion.shop site in Iframes, hidden links and automatic pop ups that open starwarsfashion.shop’s site; (d) targets text on web sites, other than those web sites 100% owned by the application owner, for the purpose of contextual marketing; (e) removes, replaces or blocks the visibility of Affiliate banners with any other banners, other than those that are on web sites 100% owned by the owner of the application.
9. Grant of Licenses
9.1. We grant to you a non-exclusive, non-transferable, revocable right to (i) access our site through HTML links solely in accordance with the terms of this Agreement and (ii) solely in connection with such links, to use our logos, trade names, trademarks, and similar identifying material (collectively, the "Licensed Materials") that we provide to you or authorize for such purpose. You are only entitled to use the Licensed Materials to the extent that you are a member in good standing of starwarsfashion.shop's Affiliate Program. You agree that all uses of the Licensed Materials will be on behalf of starwarsfashion.shop and the good will associated therewith will inure to the sole benefit of starwarsfashion.shop.
9.2. Each party agrees not to use the other's proprietary materials in any manner that is disparaging, misleading, obscene or that otherwise portrays the party in a negative light. Each party reserves all of its respective rights in the proprietary materials covered by this license. Other than the license granted in this Agreement, each party retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to the other.
10. Disclaimer
starwarsfashion.shop MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING starwarsfashion.shop SERVICE AND WEB SITE OR THE PRODUCTS OR SERVICES PROVIDED THEREIN, ANY IMPLIED WARRANTIES OF starwarsfashion.shop ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED AND EXCLUDED. IN ADDITION, WE MAKE NO REPRESENTATION THAT THE OPERATION OF OUR SITE WILL BE UNINTERRUPTED OR ERROR FREE, AND WE WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS.
11. Representations and Warranties
You represent and warrant that:
11.1. This Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid, and binding obligation, enforceable against you in accordance with its terms;
11.2. You have the full right, power, and authority to enter into and be bound by the terms and conditions of this Agreement and to perform your obligations under this Agreement, without the approval or consent of any other party;
11.3. You have sufficient right, title, and interest in and to the rights granted to us in this Agreement.
12. Limitations of Liability
WE WILL NOT BE LIABLE TO YOU WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR GOODWILL OR ANTICIPATED PROFITS OR LOST BUSINESS), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, IN NO EVENT SHALL starwarsfashion.shop'S CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER BASED IN CONTRACT, NEGLIGENCE, STRICT LIABILITY, TORT OR OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL COMMISSION FEES PAID TO YOU UNDER THIS AGREEMENT.
13. Indemnification
You hereby agree to indemnify and hold harmless starwarsfashion.shop, and its subsidiaries and affiliates, and their directors, officers, employees, agents, shareholders, partners, members, and other owners, against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) (any or all of the foregoing hereinafter referred to as "Losses") insofar as such Losses (or actions in respect thereof) arise out of or are based on (i) any claim that our use of the affiliate trademarks infringes on any trademark, trade name, service mark, copyright, license, intellectual property, or other proprietary right of any third party, (ii) any misrepresentation of a representation or warranty or breach of a covenant and agreement made by you herein, or (iii) any claim related to your site, including, without limitation, content therein not attributable to us.
14. Confidentiality
All confidential information, including, but not limited to, any business, technical, financial, and customer information, disclosed by one party to the other during negotiation or the effective term of this Agreement which is marked "Confidential," will remain the sole property of the disclosing party, and each party will keep in confidence and not use or disclose such proprietary information of the other party without express written permission of the disclosing party.
15. Miscellaneous
15.1. You agree that you are an independent contractor, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and starwarsfashion.shop. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on Your Site or any other of Your Site or otherwise, that reasonably would contradict anything in this Section.
15.2. Neither party may assign its rights or obligations under this Agreement to any party, except to a party who obtains all or substantially all of the business or assets of a third party.
15.3. This Agreement shall be governed by and interpreted in accordance with the laws of the State of New York without regard to the conflicts of laws and principles thereof.
15.4. You may not amend or waive any provision of this Agreement unless in writing and signed by both parties.
15.5. This Agreement represents the entire agreement between us and you, and shall supersede all prior agreements and communications of the parties, oral or written.
15.6. The headings and titles contained in this Agreement are included for convenience only, and shall not limit or otherwise affect the terms of this Agreement.
15.7. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the intent of the parties is effectuated, and the remainder of this agreement shall have full force and effect.